Shipping policy

How your order ships

Home Med Spa sells products that ship in two ways: by parcel carrier, and by freight. The shipping method for each product — and any shipping charge — is stated on that product's page. Please review it before ordering.

Parcel items

Red light therapy devices, pads, and other items shipped by standard carrier ship free on orders over $100 within the contiguous United States. Orders under $100 are charged the rate shown at checkout.

Freight items

Saunas, cold plunge tubs, spas, and other items delivered by freight carrier ship directly from the manufacturer, crated for transport. Freight shipping terms vary by manufacturer and are stated on each product page.

Built-to-order products — including our Finnish barrel saunas — are made after your order is confirmed. The manufacturer's build window is roughly four to eight weeks, and we publish that range rather than the best case.

Your freight delivery — please read before your delivery

Freight deliveries are made by appointment. When your shipment arrives, inspect the crate before you sign the delivery receipt:

Look at every side of the crate for punctures, crushing, or water staining, and photograph the crate before it is unloaded.
If you see damage, write it on the delivery receipt before signing — a description as brief as “crate damaged, corner crushed” is sufficient.
You may refuse a shipment that is visibly and significantly damaged.
Contact us at support@homemedspa.com within 48 hours with your photographs.

Signing a clean delivery receipt tells the carrier the shipment arrived in good condition, and can prevent a damage claim from being paid. If damage is discovered after unpacking, contact us within 48 hours with photographs of both the packaging and the product, and we will pursue the claim with the carrier and manufacturer.

White-glove inside delivery is available on request for eligible sauna deliveries — ask us before your order ships.