Shipping policy

Effective Date: August 31, 2026

Return & Refund Policy

At Home Med Spa we want you to be confident in your purchase. Because we sell a range of products — from compact devices shipped by parcel to saunas and spas delivered by freight — different terms apply depending on what you buy. The specific return terms for each product are stated on that product's page. Please read them before ordering.

Standard items (parcel-shipped)

Applies to red light therapy panels, pads, and other items shipped by standard carrier.

Returns accepted within 30 days of delivery
Items must be unused and in original packaging
A 25% restocking fee applies to approved non-defective returns. No restocking fee applies to exchanges for an identical item, or to defective or incorrectly shipped products.
Customers are responsible for return shipping unless the item arrived defective, damaged, or incorrect
Once a return is approved, we will provide instructions and, where applicable, a prepaid label. Items must be shipped within 7 days of approval.
Approved refunds are issued to the original payment method within 7 business days of us receiving and inspecting the return

Freight and special-order items

Applies to saunas, cold plunge tubs, spas, and any item delivered by freight carrier.

These products are built or allocated to order and shipped directly from the manufacturer. Return terms are set by the manufacturer and vary by brand. The applicable terms are stated on each product page — please review them before purchasing.

Some manufacturers in this category do not accept returns of any kind. Where that is the case, it is stated plainly on the product page, and shipping damage is resolved through repair or replacement parts rather than return.

Where a manufacturer does permit returns, the following generally apply:

The item must be unused, unassembled, and in its original crating
Return freight is the customer's responsibility and can be substantial on large items
A restocking fee set by the manufacturer applies
Assembled or installed products cannot be returned unless they were defective on arrival

Inspecting a freight delivery — please read before your delivery

This is the most important step in protecting your purchase.

When a freight shipment arrives, inspect the crate before you sign the delivery receipt.

Look at every side of the crate for punctures, crushing, or water staining
Photograph the crate before it is unloaded, and again after
If you see any damage, write it on the delivery receipt before signing — a description as brief as "crate damaged, corner crushed" is sufficient
You may refuse a shipment that is visibly and significantly damaged
Contact us at support@homemedspa.com within 48 hours with your photographs

Signing a clean delivery receipt tells the carrier the shipment arrived in good condition, and can prevent a damage claim from being paid. If damage is discovered after unpacking, contact us within 48 hours with photographs of both the packaging and the product, and we will pursue the claim with the carrier and manufacturer.

Cancellations

Orders may be cancelled at no charge any time before the item ships
Once an item has shipped, cancellation is treated as a return under the terms above
Freight and special-order items enter production or allocation quickly — contact us as soon as possible if you need to cancel

Damaged, defective, or incorrect items

If your product arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a repair, replacement, replacement parts, or a refund at no cost to you, depending on the product and the manufacturer's process. You will not pay return shipping or a restocking fee in these cases.

Not eligible for return

Damage caused by misuse, improper installation, or failure to follow the manufacturer's instructions
Damage reported more than 48 hours after delivery
Products that have been assembled, installed, or used, unless defective on arrival
Custom or personalized orders

Warranty

Returns and warranties are separate. Each product carries a manufacturer's warranty, stated on the product page along with its length and coverage. If you need to make a warranty claim, contact us and we will open it with the manufacturer on your behalf.