Contact Us
Most of our customers talk to us before they order, not after. A sauna or a cold plunge has to fit a room, a doorway and an electrical panel — all much easier to sort out beforehand. We answer every message ourselves.
Will It Fit?
Send us your room dimensions. We'll tell you which models work, which will be tight, and how much clearance you need to assemble it.
Check Your Panel First
Send a photo of your breaker panel. Some saunas run on a standard 120V outlet; others need a dedicated circuit. Better to know now than on delivery day.
Specs You Can Check
Dimensions, electrical, crate size and warranty terms on every listing — confirmed with the manufacturer before we publish them.
Shipping, Explained Upfront
Shipping is included unless the product page says otherwise. Freight items ship by truck to the curb, quoted to your address at checkout — no surprises after you order.
Returns & Warranty
Terms are set by each manufacturer and listed on the product page. Where a maker allows no returns after shipment, we say so before you buy — and we'll hold your order if you need more time.
We'll Talk You Down a Size
If a smaller unit is the better answer for your space or your wiring, we'll say so. It happens regularly, and it beats selling you something you can't install.
Get in Touch
support@homemedspa.com
866-427-8202
Already ordered? Email us with your order number. For a warranty claim, contact us first rather than the manufacturer — we coordinate it, and it's faster than starting over with their support line.
Home Med Spa is operated by LCBC LLC, 5900 Balcones Drive #100, Austin, TX 78731. We sell online and do not have a showroom.
Shipping Policy · Refund Policy
