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Frequently Asked Questions
How long does shipping take for large items like saunas and cold plunges?
Most red light therapy panels ship within 1-3 business days and arrive in about a week. Infrared saunas and cold plunges are larger items that typically ship via freight carrier within 5-7 business days. We will send you tracking information and delivery updates every step of the way.
Do you offer free shipping on all orders?
We offer free standard shipping on all orders of $100 or more within the continental United States. For orders under $100, a flat shipping rate will be calculated at checkout. International shipping rates vary by destination and will be displayed before you complete your purchase.
What is your return policy on wellness equipment?
We offer a 30-day return window on all products in their original packaging and unused condition. For saunas and cold plunges, please contact us before initiating a return so we can coordinate freight pickup at no additional cost to you. Refunds are processed within 5-7 business days once we receive the item.
Can I exchange my red light panel for a different size or model?
Absolutely. If you would like to upgrade or swap your panel for a different model, simply reach out within 30 days of delivery. We will arrange a return for your current panel and apply the value toward your new selection. Any price differences will be adjusted at the time of the exchange.
How do I choose the right red light therapy panel for my needs?
The best panel depends on your primary wellness goals and the treatment area you want to cover. Smaller panels work well for targeted facial or joint therapy, while full-body panels are ideal for recovery and overall skin health. Our team can help you find the perfect match if you call or send us a message with your goals.
What kind of electrical setup do infrared saunas require?
Most of our infrared saunas plug into a standard 120V household outlet, so no special wiring is needed. Some larger models may require a dedicated 20-amp circuit for optimal performance. Each product page lists the exact electrical specifications, and our team is happy to walk you through the details before you purchase.
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