Return and Refund Policy

At Home Med Spa we want you to be confident in your purchase. Because we sell a range of products — from compact devices shipped by parcel to saunas and spas delivered by freight — different terms apply depending on what you buy. The specific return terms for each product are stated on that product's page. Please read them before ordering.

If anything arrives damaged, that is covered on every product we sell, whether or not it is returnable.

Return policy at a glance

Your situation	What applies
The product page states return terms	Those terms govern, not this page
The product page says "cannot be returned or exchanged"	Final sale — no returns or exchanges
It arrived damaged or defective	Covered on every product. Note it on the delivery receipt, photograph it, contact us within 48 hours
It stopped working later	That is a warranty claim, not a return. We open it for you
You want to cancel before it ships	Call 866-427-8202. Usually free if it has not been released to the manufacturer

Which terms apply — this policy or the product page?

The product page. Where a product page states different return, delivery or warranty terms than this policy, the terms on that product page apply. Manufacturer terms on freight and special-order items vary, and we publish them on the product page so you can read them before you buy.

Which products are final sale?

Any product whose page says so. Some manufacturers do not accept returns at all. Where that is the case, the product page says "This product cannot be returned or exchanged" in the shipping and returns section, and we are not able to make an exception — the unit would have to go back to a manufacturer who will not receive it.

This is not a detail we hide. If you are weighing up a final-sale sauna, cold plunge or red light panel, call 866-427-8202 before you order and we will go through the model, the dimensions and the electrical requirement with you. That conversation takes ten minutes and it is the reason most of our customers never need this policy.

How do I return a returnable item?

Email us first at support@homemedspa.com for an authorization. Returns sent back without one cannot be processed. The window and conditions are stated on the product page; unless it says otherwise, the following apply:

The item must be unused, unassembled and in its original packaging
Return shipping is paid by the customer. On crated freight that is a significant cost — usually several hundred dollars
A manufacturer restocking fee may apply. Where we know it, we state it on the product page

What if my order arrives damaged?

Tell the driver, photograph it, and contact us within 48 hours. This is covered on everything we sell, including final-sale items. Freight damage is uncommon but it is not impossible, and anyone who tells you otherwise has not shipped much freight.

What to do, in order:

Inspect every box before you sign the delivery receipt. Count them and look at each one. The driver will wait.
Note any damage on the delivery receipt before you sign it. This is the single most important step. A signed clean receipt makes a carrier claim very difficult.
Photograph everything — the product, the packaging, and the shipping labels. Claims are approved or declined on photographic evidence.
Contact us within 48 hours at support@homemedspa.com or 866-427-8202 with the photographs. We respond within one business day.

We submit the claim to the manufacturer or carrier on your behalf and manage it through to a replacement. You do not chase a support line and you do not deal with a third party.

Please note that claim approval rests with the manufacturer or carrier, not with us. We will make every reasonable case on your behalf, but we cannot guarantee the outcome of a claim that is declined for insufficient evidence. That is why the photographs at delivery matter.

What if I find damage after unpacking?

Contact us within 48 hours of delivery with the same photographs, even if the packaging looked sound when it arrived. Concealed damage claims are harder to win than damage noted on the receipt, and after 48 hours most carriers will not consider one at all.

Can I cancel an order?

Usually yes, if it has not shipped. Call 866-427-8202 as soon as possible. If the order has not yet been released to the manufacturer we can normally cancel it with no charge. Once a crated item has shipped it cannot be cancelled, and the terms above apply instead.

Is a warranty claim the same as a return?

No. Warranty terms — the length of cover, what it covers, and who administers it — are stated on each product page. In every case, contact us first and we open the claim and manage it with the manufacturer for you.